Return Policies and Procedures

Dear Valued Customer.

Thank you for your purchase. We at Helicopter World strive to fulfill all of your Helicopter needs. For your convenience we are providing you with a list of manufactures/distributors telephone numbers and a description of our return policy.

For all returns, you must call us for a Return Merchandising Authorization number (RMA#); no returns will be accepted without it. THE RETURN MUST BE POSTMARKED 7 DAYS FROM CALLING IN FOR THE RMA# IN ORDER TO BE ACCEPTED. Please call us at (408) 451-1155.

When calling please have the following information ready: purchasers name, customer number, invoice number, part number and the nature of the problem.

All returns must be submitted within seven days of receipt. All returns submitted after seven days of receipt will be charged a 15-35% restocking fee depending upon inspection of received merchandise.

No return will be accepted if it has been over 30 days from purchase.

All returns must be accompanied with a copy of the original invoice with RMA number; you must also put the RMA number on outside of the package.

All packages should be inspected before delivery. All claims for damaged goods must be made with carrier within 3 days of receipt.

All electrical items, software, special orders, training videos, magazines are not returnable for credit, exchange, or refunds.

Items not accepted for return or refund if deemed used (i.e. blades showing signs of being mounted, tools showing signs of wear, batteries showing signs of being soldered).

All transportation and insurance charges must be prepaid.

All returns must be in new and resellable condition, have original packaging materials, manuals, and accessories provided by the manufacturer.

Customer is responsible for shipping costs of returning item/s back. Moreover, customer is responsible in making sure that their return package is insured.

All defective items must be processed through the manufacturer or distributor of the item.

If you’re a Century customer please contact Century’s main office in the United States (408-451-1155) for any returns or problems with your order.

Helicopter World reserves the right to change terms and conditions of sale at any time.

If any order is returned that has received free shipping, customer is responsible for the freight amount.

Return policy is subject to change without notice.

Product Support

Click here for the list of Manufacturer's/Distributor's Phone numbers